Terms & Conditions
Last Updated: 13 March 2026
Welcome to ClingSg Private Limited known as Onetwoprint.sg.
By placing an order with us, you agree to the following Terms & Conditions.
1. Orders
All orders are processed based on the artwork and specifications provided by the customer. Please ensure all files, sizes, and details are correct before submitting your order.
Once an order has entered production, changes or cancellations may not be possible.
2. Artwork Responsibility
Customers are responsible for checking their artwork before submission. We are not responsible for errors such as:
- Missing bleed or cutlines
3. Print & Cutting Tolerance
Due to printing and cutting processes, slight variations may occur.
- Cutting tolerance: ±1–2 mm
- Slight color differences may occur between screen and printed products.
4. Payment
Full payment is required before production begins. Orders will only be processed after payment has been successfully confirmed.
5. Production Time
Production time starts after payment confirmation and artwork approval. Production estimates do not include shipping time.
6. Shipping
Delivery times depend on the courier service and destination. We are not responsible for delays caused by shipping carriers or incorrect delivery information provided by customers.
7. Returns & Reprints
All products are custom printed, therefore returns are not accepted unless there is a production defect.
If there is a printing error caused by us, please contact us within 7 days of receiving your order with photos of the issue. We may offer a reprint or refund where applicable.
8. Copyright & Content
Customers must ensure they have permission to print all submitted artwork. We are not responsible for copyright or trademark violations.
We reserve the right to refuse printing any content that is illegal, offensive, or violates regulations.
9. Policy Updates
We may update these Terms & Conditions from time to time without prior notice.
